Shipping and Returns
Most orders are shipped within 24 hours of purchase between the hours of Monday – Friday 8am – 3pm EST. Shipping usually takes 1-4 days depending on customer location and shipping facility.
DK Engine Parts primarily uses FedEx to deliver our ground and freight shipments for domestic orders. UPS and USPS will be used occasionally if FedEx is not available.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will be delivered before a tracking number will be available.
The rate charged for the shipping of your order is based on the weight of your products, the dimension of the box, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please call our toll free number 1-855-474-9400, email firstname.lastname@example.org or the sales representative that handed your order. Someone will contact you within 24 hours between the times of 8am-5pm EST Monday-Friday.
2. The sales representative will guide you in the steps of returning your item. DO NOT mail your item without consent from someone at DK Engine Parts. We have to ensure your item gets back to the correct warehouse.
3. Once your item has been received and inspected to ensure that the item has not be used or damaged, DK Engine Parts will follow through with the terms communicated previously with the sales representative. This could be a complete refund or an exchange.
Returns will not be accepted if the item is ordered incorrectly, used, or damaged. Please ensure you have all the information necessary to assist the sales representative in completing your order. This includes engine model, engine serial number, and anything else that can help in assisting DK Engine Parts.
Items that are ordered incorrectly are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. This includes items ordered by part number or without contacting DK Engine Parts to guarantee the customer is getting exactly what they need.